Q: Will my vehicle be repaired on-site or towed to a workshop?

If your vehicle can’t continue the trip, a technician will attend to you on site and provide immediate assistance. If your car cannot be driven, a recovery vehicle will tow it to the nearest authorised Leapmotor repairer.

Q: What services are included in roadside assistance cover?

Mobile Workshop If your vehicle can’t continue, a technician will come to you on site to sort the issue straight away. Towing Service If your car can’t be driven, a recovery vehicle will tow it to the nearest Authorised Leapmotor Service Centre. Courtesy Car If your vehicle is immobilised, you may be provided with a courtesy car for up to four working days, subject to approval. Alternative Transport & Taxi Costs Taxi or alternative transport costs during vehicle downtime may be reimbursed, subject to terms and conditions. Onward Travel Support If your vehicle breaks down far from home, the cost of getting home or carrying on with your journey may be covered. Hotel Accommodation If you are stranded away from home, hotel accommodation can be provided while you wait to continue your journey. Vehicle Collection Travel costs to collect your repaired vehicle may be reimbursed, in line with the service terms. Vehicle Repatriation If your vehicle remains immobilised abroad for more than 5 days, transport back to your home country or to a local authorised workshop can be arranged. Information Service Get quick access to useful information, including opening hours and contact details for the Leapmotor assistance network.

Question 1

How do I contact Leapmotor roadside assistance?

Accepted Answer

You can contact the Leapmotor roadside assistance team on 00800 5327 0000.

Question 2

How can I get help with my Leapmotor vehicle remotely?

Accepted Answer

You can call 00800 5327 0000 for remote support. If needed, a technician can also be sent to site.

Question 3

Am I entitled to a courtesy car if my vehicle is immobilised?

Accepted Answer

Yes, if your vehicle is immobilised, you may be provided with a courtesy car for up to four business days, subject to authorisation.

Question 4

How can I contact Leapmotor customer assistance?

Accepted Answer

You can contact Leapmotor customer assistance by calling 00800 5327 0000 or by reaching out to your local dealer.

Question 5

Can I book a service appointment online?

Accepted Answer

At the moment, online booking isn’t available. However, your Leapmotor dealer will be happy to arrange an appointment for you directly.

Question 6

Will my vehicle be repaired on-site or towed to a workshop?

Accepted Answer

If your vehicle can&rsquo;t continue the trip, a technician will attend to you on site and provide immediate assistance. If your car cannot be driven, a recovery vehicle will tow it to the nearest authorised Leapmotor repairer.

Question 7

What services are included in roadside assistance cover?

Accepted Answer

Mobile Workshop

If your vehicle can’t continue, a technician will come to you on site to sort the issue straight away.

Towing Service

If your car can’t be driven, a recovery vehicle will tow it to the nearest Authorised Leapmotor Service Centre.

Courtesy Car

If your vehicle is immobilised, you may be provided with a courtesy car for up to four working days, subject to approval.

Alternative Transport & Taxi Costs

Taxi or alternative transport costs during vehicle downtime may be reimbursed, subject to terms and conditions.

Onward Travel Support

If your vehicle breaks down far from home, the cost of getting home or carrying on with your journey may be covered.

Hotel Accommodation

If you are stranded away from home, hotel accommodation can be provided while you wait to continue your journey.

Vehicle Collection

Travel costs to collect your repaired vehicle may be reimbursed, in line with the service terms.

Vehicle Repatriation

If your vehicle remains immobilised abroad for more than 5 days, transport back to your home country or to a local authorised workshop can be arranged.

Information Service

Get quick access to useful information, including opening hours and contact details for the Leapmotor assistance network.

Question 8

Where can I get support for maintenance, servicing or warranty questions?

Accepted Answer

You can find detailed information in the Useful Documentation section at this link.

Question 9

What should I do if I need roadside assistance?

Accepted Answer

If you need roadside assistance, please call 00800 5327 0000.

Question 10

What information should I have ready before contacting customer care?

Accepted Answer

Please have your vehicle documents ready, as they contain the key information needed to help us assist you more quickly.

Question 11

Is roadside assistance available 24/7?

Accepted Answer

Yes. Leapmotor roadside assistance is available 24 hours a day, 7 days a week.

Question 12

What support is available if my vehicle breaks down far from home?

Accepted Answer