Q: Will my vehicle be repaired on-site or towed to a workshop?

If your vehicle can’t continue the trip, a technician will reach you on site and provide immediate assistance. If your car cannot move, a recovery vehicle will tow it to the nearest authorized Leapmotor repairer.

Q: What services are included in roadside assistance coverage?

Mobile Workshop If your vehicle cannot continue its journey, a technician will assist you on-site to resolve the issue immediately. Towing Service If your car is undriveable, a recovery vehicle will tow it to the nearest Authorized Leapmotor Service Center. Courtesy Car If your vehicle is immobilized, you may be provided with a courtesy car for up to four business days, subject to authorization. Alternative Transport & Taxi Costs Expenses for taxis or alternative transport during vehicle downtime can be reimbursed, subject to terms and conditions. Onward Travel Support If your vehicle breaks down far from home, travel expenses to return home or continue your journey may be covered. Hotel Accommodation If you are stranded away from home, hotel accommodation can be provided while you wait to resume your journey. Vehicle Collection Travel costs to pick up your repaired vehicle may be reimbursed, according to the service terms. Vehicle Repatriation If your vehicle remains immobilized abroad for more than 5 days, transport back to your home country or to a local authorized workshop can be arranged. Information Service Get quick access to useful information, including operating hours and contact details for the Leapmotor assistance network.

Question 1

How can I get help with my Leapmotor vehicle remotely?

Accepted Answer

You can call 00800 5327 0000 for remote support. If needed, a technician can also be dispatched on site.

Question 2

Am I entitled to a courtesy car if my vehicle is immobilised?

Accepted Answer

Yes, if your vehicle is immobilized, you may be provided with a courtesy car for up to four business days, subject to authorization.

Question 3

How can I contact Leapmotor customer assistance?

Accepted Answer

You can contact Leapmotor customer assistance by calling 00800 5327 0000 or by reaching out to your local dealer.

Question 4

Can I book a service appointment online?

Accepted Answer

At the moment, online booking is not available. However, your Leapmotor dealer will be happy to arrange an appointment for you directly.

Question 5

Will my vehicle be repaired on-site or towed to a workshop?

Accepted Answer

If your vehicle can&rsquo;t continue the trip, a technician will reach you on site and provide immediate assistance. If your car cannot move, a recovery vehicle will tow it to the nearest authorized Leapmotor repairer.

Question 6

What services are included in roadside assistance coverage?

Accepted Answer

Mobile Workshop

If your vehicle cannot continue its journey, a technician will assist you on-site to resolve the issue immediately.

Towing Service

If your car is undriveable, a recovery vehicle will tow it to the nearest Authorized Leapmotor Service Center.

Courtesy Car

If your vehicle is immobilized, you may be provided with a courtesy car for up to four business days, subject to authorization.

Alternative Transport & Taxi Costs

Expenses for taxis or alternative transport during vehicle downtime can be reimbursed, subject to terms and conditions.

Onward Travel Support

If your vehicle breaks down far from home, travel expenses to return home or continue your journey may be covered.

Hotel Accommodation

If you are stranded away from home, hotel accommodation can be provided while you wait to resume your journey.

Vehicle Collection

Travel costs to pick up your repaired vehicle may be reimbursed, according to the service terms.

Vehicle Repatriation

If your vehicle remains immobilized abroad for more than 5 days, transport back to your home country or to a local authorized workshop can be arranged.

Information Service

Get quick access to useful information, including operating hours and contact details for the Leapmotor assistance network.

Question 7

Where can I find support for maintenance, servicing or warranty questions?

Accepted Answer

You can find detailed information in the Useful Documentation section at this link.

Question 8

What should I do if I need roadside assistance?

Accepted Answer

If you need roadside assistance, please call 00800 5327 0000.

Question 9

What information should I prepare before contacting customer care?

Accepted Answer

Please have your vehicle documents ready, as they contain the key information needed to assist you more quickly.

Question 10

Is roadside assistance available 24/7?

Accepted Answer

Yes. Leapmotor roadside assistance is available 24 hours a day, 7 days a week.

Question 11

What support is available if my vehicle breaks down far from home ?

Accepted Answer